Privacy Policy, 28.04.2021

Last modified: 28.04.2021

This Privacy Policy applies to this website and communications as defined and described below. Responsible entity for this website is the

Hocoma AG
Industriestrasse 4B
8604 Volketswil

Hocoma AG is part of DIH group. Within the group, services such as IT services are partially provided by different group entities and therefore a data transfer between group entities takes place. Appropriate agreements and safeguards to secure your data in all jurisdictions of the DIH group are in place. These measures are implemented in accordance with the requirements of Chapter 5 General Data Protection Regulation (GDPR).

You can find a list of all entities belonging to the DIH group on this page.

EU Representative (Art. 27 GDPR) for DIH Entities not based in the EU is:

DIH Technology d.o.o.
Letališka cesta 29a SI-1000 Ljubljana

Controller of your personal data is the specific DIH Entity (in the case of this website, it is the Hocoma AG) which collects personal data from and about you or to which you provide personal data. More than one DIH Entity may act as controller of your data (i) if more than one DIH Entity collects your personal data (e.g. you visit the webpages of more than one DIH Entity) or if you provide personal data to more than one DIH Entity; (ii) if you explicitly allow the DIH Entity controlling your data to disclose data to other DIH Entities and let them use such data as controllers or (iii) if there is any other legal justification for the controlling DIH Entity/DIH Entities to entitle other DIH Entities to process your personal data as controller (e.g. realizing legitimate interests, compliance with legal obligations, performance of a contract). The controller of your data is hereinafter referred to as “DIH Entity“. If there is more than one DIH Entity controlling your data, each such DIH Entity will act as individual controller. In such a case the responsible entity mentioned above will act as contact for all data subject related requests.

The controller of your data that you submit via website access is the entity indicated above. If you have any questions with regard to which entity is the controller of your specific personal data please contact the Data Protection Officer of the DIH group at

Each DIH Entity (DIH Entity or “We“) respects your privacy and is committed to protecting it through our compliance with the practices described in this Privacy Policy. In particular all data processing is legally justified (we use as justifications e.g. realizing legitimate interests, compliance with legal obligations, performance of a contract).

This Privacy Policy describes our practices for processing, in particular collecting, using, maintaining, protecting, and disclosing the personal data we may collect from you or that you may provide when you visit a DIH Entity’s website or other digital properties, communications, or forms (“Website“), or when you submit requests or forms or any other type of communication, be it physically, electronically, via telephone or in person (“Communication“) that link or refer to this Privacy Policy. This Privacy Policy applies to the personal data collected through the Website, e-mails, or website-related electronic communication as well as offline activities and communications, regardless of the country you are located in. This Privacy Policy does not apply to HocoNet or device usage and maintenance. Please consult the device buyers (e.g. clinic´s/hospital´s) applicable privacy policy.

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. We do not control these third-party websites and we encourage you to read the privacy policy of every website you visit.

Please read this Privacy Policy carefully to understand our policies and practices for processing and storing your personal data. This Privacy Policy may change from time to time. Your continued engagement with the Website after any such revisions indicates that you have taken notice of them, so please check the Privacy Policy periodically for updates.

Data we may collect about you

We collect and use different types of data from and about you:

Personal data, which means any information relating to an identified or identifiable natural person (“personal data“).

  • Such data may include your and/or your facility’s/company´s name, postal address, email address, telephone number, title, position, market, or other similar identifiers which we may use to contact you online or offline; if you make a purchase, we may ask for your credit card number and/or billing information.
  • Technical information relating to your person, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, or operating system and platform.

Non-personal data that does neither directly nor indirectly reveal your identity or does not relate to an identified individual.

If we combine or connect non-personal data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal data.

How we collect data about you

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us information about yourself by filling in forms or by corresponding with us by phone, e-mail, or otherwise. This includes information you provide when you create an account, subscribe to our services, search for a product, place an order, provide us with your contact details or other information at trade shows, and when you report a problem with our Website.
  • Automated technologies or interactions. As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions, and patterns as specified above. We collect this information by using cookies, server logs, and other similar technologies. See Cookies and automatic data collection below.
  • Third parties or publicly available sources. We may receive information about you from third parties including, for example, business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, data brokers, or aggregators.

Cookies and automatic data collection technologies

Our Websites use cookies (small files placed on your device) or other automatic data collection technologies to distinguish you from other Website users. For further information about cookies and related technologies please refer to our Cookie Notice.

Third-party use of cookies and other tracking technologies

Some content or applications, including advertisements, on the Websites are provided by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Websites. They may associate the information collected with your personal data or they may collect information, including personal data, about your online activities over time and across different websites or other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content.

We oftentimes do not control how these third-party tracking technologies operate or how they may use the collected data. A list of such third parties is included in the Cookie Notice. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Cookies configuration link on the website.

Hotjar tracking

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

How we use your personal data

We use your personal data to provide you with products, offer you services, communicate with you, deliver advertising and marketing, or to conduct other business operations, such as using data to improve and personalize your experiences. Examples of how we may use the personal data we collect include to:

  • Present our Website and provide you with the information, products, services, and support that you request of us.
  • Send information and respond to your inquiries and/or other requests or questions.
  • Process your orders and send information and updates pertaining to such orders as well as the ordered products or services.
  • Process and/or collect payments as well as performance of credit checks.
  • Provide you with customized advertisements, content, and information.
  • Assign you to the appropriate sales representative (based on your country information) for personal contact.
  • Meet our obligations and enforce our rights arising from any contracts with you, including billing or collections or complying with legal requirements.
  • Fulfill the purposes for which you provided the data or that were described when it was collected.
  • Notify you about changes to our Website, products, or services.
  • Ensure that we present our Website content in the most effective manner for you and for your computer.
  • Administer our Website and conduct internal operations, including troubleshooting, data analysis, testing, research, and statistical and survey purposes.
  • Improve our Website, products or services, marketing, or customer relationships and experiences.
  • Administer contests, promotions, or other site features.
  • Protect our Website, employees, or operations.
  • Measure or understand the effectiveness of the advertising we serve you and others, and to deliver relevant advertising to you.

Build and establish individual profiles of our customers.

We may combine the information we collect online from or about you with the information we collect offline from or about you. We may also combine your information that we’ve collected from you with information we may receive from other sources, such as address update services, another DIH Entity or co-promotion partners.

We may also use personal data to contact you about our own goods and services as well as goods and services of other DIH Entities or third parties that may be of interest to you. If you do not want us to use your data in this way, please let us know by not checking the relevant box located on the form where we collect your data (the order form/registration form) or adjusting your user preferences in your account profile.

We may use personal data to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal data for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. For further information regarding the retention of specific categories of personal data from you please contact the Data Protection Officer of the DHI group under

Disclosure of your personal data

We may share your personal data with:

  • Other DIH Entities which may use the data as a controller or processor for the purposes set forth in this Privacy Policy, for example to contact you about their products or services which could be of interest to you. For an updated list of all companies belonging to the DIH group, please refer to
  • Business partners, suppliers, service providers, sub-contractors, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization or service providers that assist us in processing your credit card payments). We contractually require these third parties to keep that personal data confidential and use it only for the contracted purposes.
  • Third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep that personal data confidential and use it only for the contracted purposes.
  • Advertisers and advertising networks that require the data to select and serve you and others relevant advertisements.
  • Credit reference agencies when required to assess your credit score before entering into a contract with you.
  • We may also disclose your personal data to third parties:
  • In the event that we sell or buy any businesses or assets, in which case we may disclose your personal data to the prospective seller or buyer of such businesses or assets.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings, where one of the transferred assets is the personal data we hold.
  • To comply with any court order, law, or legal process, including responding to any government or regulatory request.
  • To enforce agreements.
  • To protect the rights, property, or safety of our business, our employees, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of cybersecurity, fraud protection, and credit risk reduction.
  • To fulfill the purpose for which you provide the data.
  • For any other purposes that we disclose when you provide the data.

We may share non-personal data without restriction.

Personal data transfer

We may process, store, and transfer the personal data we collect, in and to a country outside your own, with different privacy laws that may or may not be as comprehensive as your own. In such cases, we make sure that the recipients of your personal data maintain an adequate level of data protection.

Your personal data use choices

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

  • Promotional Offers from the DIH Entities. If you agree to us using your email address and contact information to promote products and services of the DIH Entities you can opt-in by checking the relevant box located on the form where we collect your data (the order, download, registration, or request form) or at any other time by logging into the Website and checking or unchecking the relevant boxes to adjust your account profile’s user preferences, or by sending us an email with your request to You may withdraw your consent respectively and opt-out of further marketing communications at any time by following the opt-out links in that message or by adjusting your account profile’s user preferences on our Website.
  • Third-Party Advertising. If you agree to us sharing your personal data with unaffiliated or non-agent third parties for promotional purposes, you can opt-in by checking the relevant box located on the form where we collect your data (the order, download, registration, or request form) or at any other time by logging into the Website and checking or unchecking the relevant boxes to adjust your account profile’s user preferences, or by sending us an email with your request to You may withdraw your consent respectively and opt-out of further marketing communications by third parties at any time by adjusting your account profile’s user preferences on our Website or by contacting us at
  • Tracking Technologies and Advertising. We use cookies and similar technologies to provide and support our services as described in this section of our policy. For further information about cookies and related technologies please refer to our Cookie Notice on our websites.
  • Targeted Advertising. If you agree to us using information that we collect or that you provide us with to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-in by checking the relevant box located on the form where we collect your data (the order, download, registration, or request form). You can also always adjust your user advertising preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates or plug-ins enabling third-party features. If you follow a link to any third-party website or engage with a third-party plug-in, please note that these third parties have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third parties.

Your rights: E.g. Accessing, correcting, deleting, and objecting to processing of your personal data

You can access, review, and change your personal data by logging into the Website and visiting your account profile page.

You may also send us an email at or use our Data Request Form to request access to, reception, correction, or deletion of any personal data that you have provided us with, or to restrict or object to the processing of your personal data. Depending on the law applicable to your situation, you may also ask for data portability and have a right to lodge a complaint with a supervisory authority.

When your request your data from us, please include your name, email, and postal address, as well as your specific request and any information we may need in order to process your request. Please note that a DIH Entity might have to disclose your personal data in the request to other DIH Entities in order to attend to your request.

You have the right to withdraw your consent any time, it being understood that this will not affect the lawfulness of processing based on your consent prior to your withdrawal. Please note that we can only delete your personal data by also deleting your user account. We may refuse a request to change information if we believe the change would violate any law or legal requirement or negatively affect the information’s accuracy.

Data security

The security of your personal data is very important to us. We use physical, electronic, and administrative safeguards designed to protect your personal data from loss, misuse and unauthorized access, use, alteration, or disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Website. Any transmission of personal data is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Websites.

Changes to our Privacy Policy

We will post any changes we may make to our Privacy Policy on this page and indicate on the Website home page that we updated this Privacy Policy. If the changes fundamentally alter how we use or treat your personal data we will notify you through a notice on the Website home page or by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

Contact information

Questions, comments, and requests regarding this Privacy Policy and our privacy practices are welcome and should be addressed to:

Hocoma AG
Attention: Hocoma Internet Website
Industriestrasse 4
CH-8604 Volketswil
Phone: + 41 43 444 22 00