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Technical Services

Technical Support

  • Rely on 24/7 on-call support
  • Take advantage of regional service centers
  • Benefit from remote diagostics tools

Contact Our Regional Service Centers

 Remote Support

  • Reduce product downtime with enhanced diagnostic
  • Benefit from technical realtime advice
  • Participate in internet-based research programs

Connect Your Hocoma Products

Preventive Maintenance

  • Maintain operational safety and product performance
  • Reduce downtime through exchange of wear parts
  • Upgrade to newest software releases

Sign Up for a Service Agreement

Corrective Maintenance

  • High service levels
  • Rely on local specialists for diagnostic and repair work
  • Reduce downtime through fast spare part supply from multiple warehouses

Approach Our Technical Support Team 24/7

Peace of Mind for a Decade

  • Rely on a minimum 10-year coverage for support and parts
  • Full warranty extension up to 10 years
  • Participate in Hocoma’s continuous improvement program

Profit from Discounts on Service Packages

Private Network Integration

  • Use the local network with or without internet access
  • Print training reports on network printers
  • Product Connectivity

Connect your Hocoma products

Service Agreements

Extended Warranty

The fully comprehensive Extended Warranty contract aims to maximize uptime of your Hocoma product. It ensures a consistent operating reliability, and in the case of a sudden malfunction, the fastest repair service possible will be dispatched. Worn components of the patient interface will be exchanged during servicing or upon request by therapists. Extended Warranty allows for the full predictability of products service and maintenance cost.

Maintenance & Support

The Maintenance & Support contract covers the required maintenance of your Hocoma product. It ensures the system’s performance, reliability and safety with professional clinical and technical support. Preventive maintenances include the exchange of wear parts, all labor cost and travel expenditures. After servicing, functional and electrical tests (IEC 62353) are performed. Service reports are archived and available on demand.

Support
Extended Warranty
Maintenance & Support
24x7 on call support
Remote Services
Knowledge Platform
Preventive Maintenance*
Labor Costs (Technician)
Travel Costs (Technician)
Maintenance parts
Corrective Maintenance
Labos Costs (Technician)
Travel Costs (Technician)
Spare parts
Other
Orthopedic Replacements
Firmware Updates
Priority Repair Service
Fixed Servicing Costs

*As required according to Hocoma technical product specifications. See product-specific service agreements for details.

Product Service Packages

Hocoma Fleet Service – One for all

You are a clinic group with various Hocoma products? Hocoma fleet solutions will help you to manage the services more efficiently, which will save administrative costs and maintain maximum uptime of your products.

Please ask for a customized quotation with your preferred service agreement options and benefit from increased fleet discounts.

Warranty Extensions – 3, 6 or 9 years

Sign up for a fully comprehensive 3, 6 or 9 year Extended Warranty package with the product purchase to cover 100% of your ongoing product servicing costs.

Benefit from deferred annual payment options or additional discounts if you prepay. We’ll gladly provide a quotation that matches your needs.

For enquiries and quotations contact: service.office@hocoma.com

Product Maintenance Requirements

Hocoma continuously assesses the technical product requirements to guarantee product reliability, patient and therapist safety. Based on the assessment we define the following minimal preventive maintenance intervals.

Maintenance Intervals
LokomatPro (V6)2 years or 1,500 operating hours*
LokomatNanos2 years or 1,500 operating hours*
LokomatPro & Basic(V4 & V5)1 year
Andago V2.0optional
ArmeoPower1 year
ArmeoSpring & Pediatricoptional
Erigo3 years or 1,500 operating hours*

* whichever comes first.

Hocoma Service Centers

INTERNATIONAL
HEADQUARTERS
+41 43 444 2233
service@hocoma.com

HUB
APAC
+65 6513 0582
service.sin@hocoma.com

HUB
EMEA
+386 1 236 1332
service.slo@hocoma.com

HUB
NORTH AMERICA
+1 877 944 2200
service.usa@hocoma.com

HUB
LATAM
+562 3239 3040
service.chi@hocoma.com

Service Partners

Find the Nearest Service Partner

To improve your experience on our website, we provide customized information and content. Please select your region:

United States of America
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Solutions

  • Early Rehabilitation
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  • Research

Services

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Hocoma is a proud partner of:

Hocoma is part of the DIH Medical group that delivers advanced rehabilitation technology and solutions for clinical, hospital and research markets.

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  • Solutions
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    • Early Rehabilitation
    • Gait & Balance
    • Arm & Hand
    • Back Pain
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