Technical Services
Technical Support
- Rely on 24/7 on-call support
- Take advantage of regional service centers
- Benefit from remote diagostics tools
Remote Support
- Reduce product downtime with enhanced diagnostic
- Benefit from technical realtime advice
- Participate in internet-based research programs
Preventive Maintenance
- Maintain operational safety and product performance
- Reduce downtime through exchange of wear parts
- Upgrade to newest software releases
Corrective Maintenance
- High service levels
- Rely on local specialists for diagnostic and repair work
- Reduce downtime through fast spare part supply from multiple warehouses
Peace of Mind for a Decade
- Rely on a minimum 10-year coverage for support and parts
- Full warranty extension up to 10 years
- Participate in Hocoma’s continuous improvement program
Private Network Integration
- Use the local network with or without internet access
- Print training reports on network printers
- Product Connectivity
Service Agreements
Extended Warranty
The fully comprehensive Extended Warranty contract aims to maximize uptime of your Hocoma product. It ensures a consistent operating reliability, and in the case of a sudden malfunction, the fastest repair service possible will be dispatched. Worn components of the patient interface will be exchanged during servicing or upon request by therapists. Extended Warranty allows for the full predictability of products service and maintenance cost.
Maintenance & Support
The Maintenance & Support contract covers the required maintenance of your Hocoma product. It ensures the system’s performance, reliability and safety with professional clinical and technical support. Preventive maintenances include the exchange of wear parts, all labor cost and travel expenditures. After servicing, functional and electrical tests (IEC 62353) are performed. Service reports are archived and available on demand.
*As required according to Hocoma technical product specifications. See product-specific service agreements for details.
Product Service Packages
Hocoma Fleet Service – One for all
You are a clinic group with various Hocoma products? Hocoma fleet solutions will help you to manage the services more efficiently, which will save administrative costs and maintain maximum uptime of your products.
Please ask for a customized quotation with your preferred service agreement options and benefit from increased fleet discounts.
Warranty Extensions – 3, 6 or 9 years
Sign up for a fully comprehensive 3, 6 or 9 year Extended Warranty package with the product purchase to cover 100% of your ongoing product servicing costs.
Benefit from deferred annual payment options or additional discounts if you prepay. We’ll gladly provide a quotation that matches your needs.
For enquiries and quotations contact: service.office@hocoma.com
Product Maintenance Requirements
Hocoma continuously assesses the technical product requirements to guarantee product reliability, patient and therapist safety. Based on the assessment we define the following minimal preventive maintenance intervals.
| LokomatPro (V6) | 2 years or 1,500 operating hours* |
| LokomatNanos | 2 years or 1,500 operating hours* |
| LokomatPro & Basic(V4 & V5) | 1 year |
| Andago V2.0 | optional |
| ArmeoPower | 1 year |
| ArmeoSpring & Pediatric | optional |
| ArmeoBoom | optional |
| Erigo | 3 years or 1,500 operating hours* |
| * whichever comes first. |
INTERNATIONAL
HEADQUARTERS
+41 43 444 2233
service@hocoma.com
HUB
ASIA PACIFIC
+65 6513 0582
service.sin@hocoma.com
HUB
EUROPE EAST
+386 1 236 1332
service.slo@hocoma.com
HUB
NORTH AMERICA
+1 877 944 2200
service.usa@hocoma.com
