Hocoma
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Technical Services

Technical Support

  • Quick reply time and reliable on-call support
  • Take advantage of regional service centers
  • Benefit from remote diagnostic tools

Contact Our Regional Service Centers

Device Care Solutions

  • Rely on up to 10-year coverage for support and parts
  • Full warranty extension up to 10 years
  • Participate in Hocoma’s continuous improvement program

Profit from Discounts on Service Packages

Preventive Maintenance

  • Maintain operational safety and product performance
  • Reduce downtime through exchange of wear parts
  • Upgrade to newest software releases

Sign Up for a Service Agreement

Corrective Maintenance

  • High service levels
  • Rely on local specialists for diagnostic and repair work
  • Reduce downtime through fast spare part supply from multiple warehouses

Approach Our Technical Support Team

 Remote Support

  • Reduce product downtime with enhanced diagnostic
  • Benefit from technical real-time advice
  • Participate in internet-based research programs

Connect Your Hocoma Products

Private Network Integration

  • Use the local network with or without internet access
  • Print training reports on network printers
  • Product Connectivity

Connect your Hocoma products

Device Care Solutions

Get today our full coverage package and we worry about your problems, so you don’t have to!

The DIH tailored service solutions offers the possibility to choose the coverage that better fit your demands and gives you a full predictability of service cost for your annual budget. We will take care of your devices while you give the best care to your patients.

General
Value
Performance
Advanced
Remote technical support
Preventive Maintenance
Labor Costs
Travel Costs
Maintenance spare parts
Annual Inspection
Corrective Maintenance
Labor Costs
Travel Costs
Spare parts
With discount
Orthopedics/special replacement
With discount
Software
Software and Firmware updates
Additional services*
Predictive maintenance

Special conditions offered to customers with devices connected to the remote service and to facilities with multiple devices.
* Ask for availability in your region and for your devices

Contact us

Extended Warranty

The fully comprehensive Extended Warranty contract aims to maximize uptime of your Hocoma product. It ensures a consistent operating reliability, and in the case of a sudden malfunction, the fastest repair service possible will be dispatched. Worn components of the patient interface will be exchanged during servicing or upon request by therapists. Extended Warranty allows for the full predictability of products service and maintenance cost.

Maintenance & Support

The Maintenance & Support contract covers the required maintenance of your Hocoma product. It ensures the system’s performance, reliability and safety with professional clinical and technical support. Preventive maintenances include the exchange of wear parts, all labor cost and travel expenditures. After servicing, functional and electrical tests (IEC 62353) are performed. Service reports are archived and available on demand.

Product Service Packages

Hocoma Fleet Service – One for all

You are a clinic group with various Hocoma products? Hocoma fleet solutions will help you to manage the services more efficiently, which will save administrative costs and maintain maximum uptime of your products.

Please ask for a customized quotation with your preferred service agreement options and benefit from increased fleet discounts.

Warranty Extensions – 3, 6 or 9 years

Sign up for a fully comprehensive 3, 6 or 9 year Extended Warranty package with the product purchase to cover 100% of your ongoing product servicing costs.

Benefit from deferred annual payment options or additional discounts if you prepay. We’ll gladly provide a quotation that matches your needs.

For enquiries and quotation contact your nearest Service Center

Product Maintenance Requirements

Hocoma continuously assesses the technical product requirements to guarantee product reliability, patient and therapist safety. Based on the assessment we define the following minimal preventive maintenance intervals.

Maintenance Intervals
LokomatPro (V6)2 years or 1,500 operating hours*
LokomatNanos2 years or 1,500 operating hours*
LokomatPro & Basic(V4 & V5)1 year
Andago V2.0optional
ArmeoPower1 year
ArmeoSpring & Pediatricoptional
Erigo3 years or 1,500 operating hours*

* whichever comes first.

Hocoma Service Centers

HUB
D.A.CH. & BeNeLux
+49 221 3596 126
service.dach@dih.com

HUB
APAC
+65 6513 0582
service.sin@dih.com

HUB
EMEA
+386 1 236 1332
service.slo@dih.com

HUB
NORTH AMERICA
+1 877 944 2200
service.usa@dih.com

HUB
LATAM
+562 3239 3040
service.chi@dih.com

Service Partners

Find the Nearest Service Partner

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The DIH Group is committed to protecting your personal data. We will only share or transfer your data outside of the DIH Group with your consent, for the performance of a contract or a legal obligation. Due to our services being provided by different members within the DIH Group, we share your data with our group members.
By completing and submitting this form, you confirm that you have understood the Privacy Policy, the described use of your personal data as well as the data sharing between DIH Group members.

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To improve your experience on our website, we provide customized information and content. Please select your region:

United States of America
Other countries (English)
Other countries (German)

Solutions

  • Early Rehabilitation
  • Gait & Balance
  • Arm & Hand
  • Research

Services

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  • Technical Services

Partners

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Hocoma

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Resources

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News and Events

  • Events
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Contact us

Hocoma is a proud partner of:

Hocoma is part of the DIH Medical group that delivers advanced rehabilitation technology and solutions for clinical, hospital and research markets.

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The DIH Group is committed to protecting your personal data. We will only share or transfer your data outside of the DIH Group with your consent, for the performance of a contract or a legal obligation. Due to our services being provided by different members within the DIH Group, we share your data with our group members.
By completing and submitting this form, I agree to receive updates and offers on DIH products, services and events and confirm that you have seen and understood the Privacy Policy, the described use of your personal data as well as the data sharing between DIH Group members.
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  • Solutions
    ▼
    • Early Rehabilitation
    • Gait & Balance
    • Arm & Hand
    • Other solutions
      ▼
      • C-Mill
      • RYSEN
      • HERO Solution
  • Services
    ▲
    • Clinical Integration
    • Clinical Research
    • Product Training
    • 24/7 On-Call Support
    • Technical Services
  • Resources
    ▼
    • News and insights
    • Library
    • Webinars and White papers
    • Case studies
    • Product material
    • Hocoma Academy
    • Knowledge Platform
    • Floor Planner
    • Showpad
  • Partners
    ▼
    • Reference centers
    • Sales and Service Partners
    • Product Development
    • Clinical Partners
  • Hocoma
    ▼
    • Virtual Tour
    • Awards
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    • Media Center
      ▼
      • Media Releases
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    • News and Events
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      • Newsletter
  • Contact us
  • COVID-19