Technical Services
Technical Support
- Quick reply time and reliable on-call support
- Take advantage of regional service centers
- Benefit from remote diagostics tools
Remote Support
- Reduce product downtime with enhanced diagnostic
- Benefit from technical realtime advice
- Participate in internet-based research programs
Preventive Maintenance
- Maintain operational safety and product performance
- Reduce downtime through exchange of wear parts
- Upgrade to newest software releases
Corrective Maintenance
- High service levels
- Rely on local specialists for diagnostic and repair work
- Reduce downtime through fast spare part supply from multiple warehouses
Peace of Mind for a Decade
- Rely on up to 10-year coverage for support and parts
- Full warranty extension up to 10 years
- Participate in Hocoma’s continuous improvement program
Private Network Integration
- Use the local network with or without internet access
- Print training reports on network printers
- Product Connectivity
Device Care Solutions
Get today our full coverage package and we worry about your problems, so you don’t have to!
The DIH tailored service solutions offers the possibility to choose the coverage that better fit your demands and gives you a full predictability of service cost for your annual budget. We will take care of your devices while you give the best care to your patients.
Special conditions offered to customers with devices connected to the remote service and to facilities with multiple devices.
* Ask for availabilty in your region and for your devices.
Product Maintenance Requirements
Hocoma continuously assesses the technical product requirements to guarantee product reliability, patient and therapist safety. Based on the assessment we define the following minimal preventive maintenance intervals.
| LokomatPro (V6) | 2 years or 1,500 operating hours* |
| LokomatNanos | 2 years or 1,500 operating hours* |
| LokomatPro & Basic(V4 & V5) | 1 year |
| Andago V2.0 | optional |
| ArmeoPower | 1 year |
| ArmeoSpring & Pediatric | optional |
| Erigo | 3 years or 1,500 operating hours* |
| * whichever comes first. |
