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User manual and user guide

Download Quick User Guide

EN – DE – FR – IT  Quick User Guide 


Download user manual

EN – User manual 
DE – Benutzerhandbuch 
FR – Manuel de l’utilisateur 
IT – Manuale utente 

Frequently Asked Questions


Learning Center

How do I download the software?

The Valedo software is available in the App Store and Google Play Store. By going to the App Store or Google Play Store and searching “Valedo” you can find, download and install the Valedo software onto your Tablet/Smartphone or by clicking on the following link(s):

Apple (per country)

  • Switzerland: Download application
  • Germany: Download application
  • Austria: Download application
  • United States: Download application
  • United Kingdom: Download application
  • Singapore: Download application

Android

Download application: https://play.google.com/store/apps/details?id=com.hocoma.valedoapp

Experiencing problems to install Valedo on Android?

When the installation of Valedo fails with one of the following error messages:

1. Couldn’t install on USB storage or SD card:

Remove or unmount the SD card before installing Valedo, or downgrade the Google Play Store version to version 5.0.x

2. Error retrieving information from server:

  1. Go to Settings > Apps > Manage applications > All
  2. Clear cache and data of the Google Play Store application
  3. Clear cache and data of the Google Service Framework application
  4. Restart the device

3. Error 963 and/or error 907:

Remove or unmount the SD card before installing Valedo, or downgrade the Google Play Store version to version 5.0.x

How do I attach the Valedo tape to a sensor?

A Valedo tape strip contains one clear adhesive piece between two white, non-adhesive paper covers.

Remove a double Valedo tape strip from the tape box. You can either tear this into two separate strips or leave the double strip as it is. Peel off a white cover while holding the top of clear adhesive piece. Stick ONE adhesive piece to the back of the sensor. Now peel off the second white cover. Please repeat the above steps for placing the second Valedo tape strip to the OTHER sensor.

Variation 1 – two separate strips

Variation 2 – leave the double strip

How do I place the sensors to my body?

Instructions

We suggest to first turn on the sensors.

Take one sensor with Valedo tape on the back and place it on the breast bone. You can use your collar bones as a reference to identify your breast bone. Make sure you do not place the sensor to high (throat area) or to low (breast area).

First sensor

Take the second sensor with tape on the back and place it on your lower back. Make sure you place the sensor just above your behind to ensure correct placement. As an additional reference you could use the belt area of your pants. Just below the belt area is around the same where your behind begins.

Second sensor

Other Sources

You can find illustrations of the sensor attachment in the software (Information Menu) and as well in the User Manual/Quick User Guide.

How do I know if I placed the sensors correctly?

You can check the correct placement of the chest sensor by using a mirror and follow your collar bones with your hands until you reach the end of the collar bones in the center of your chest. Your hands are now on the breastbone. Now move down the breastbone about 5 centimeters. This is where the top of the sensor should be.

It is harder to identify correct placement of the lower sensor. However, keep in mind that the sensor must be placed just above your tailbone(where the intergluteal cleft begins). You can use one hand to identify your tailbone while the other places the sensor. If you still have difficulties, please ask a second person to attach the sensor for you.

How do I know if I placed the sensors correctly?

Remember to place the Valedo sensor with the “Hocoma” logo on top to ensure no sweat can enter the Micro-USB port.

How do I start an exercise?

Start an exercise by tapping on a house. When you successfully complete an exercise you will unlock more exercises. If you forget which exercise a house represents, you can always tap on the ribbon below the house to replay the instruction video of the exercise.

How do I perform a mini-squat in Precision mode?

Here are a few tips to help you correctly perform the mini-squat in Precision mode:

  • In the starting position, make sure your knees are slightly flexed.
  • Distribute your weight over the heels and balls of your feet; imagine your feet are glued to the floor.
  • Keep your entire body tight during the whole squat.
  • To start, breathe in, break at your hips and push your butt back. Keep sending your hips backwards as your knees begin to bend. It’s important that you start by bringing your hips back, and not by bending your knees.
  • Keep your back straight, your spine neutral, and your chest and shoulders up. Keep looking straight ahead and focus your gaze in front of you.
  • As you squat, focus on keeping your knees directly above your feet. It is important that your knees do not go past your toes at any point during the squat.
  • On the screen you will see when you need to perform the mini-squat. When timed successfully, the robot will jump to the next floating island.

Performing a mini-squat without device in hands

Performing a mini-squat with device in hands

Hopw do I start a challenge?

In order for you to advance to the next level, you must complete a progress challenge. For example, to go from level 1 to 2, the challenge might be “stay on the line continuously for 90 seconds”.

Challenge Start Menue

During the exercise a special challenge progress bar will display and only when you’ve completed the challenge will the next level be available to you.

Challenge Bar

If a progress challenge requires a different exercise configuration than what is currently applied (e.g. requires at least 4 minutes of exercise time, and the time is only set to 2 minutes), you will see an (Activate) button. Tap to automatically configure the exercise so the progress challenge can be attempted.

  • Tapping (Activate) will set the minimum configuration for the challenge. If, for example, the exercise requires at least 4 minutes of playtime, tapping [Activate] will set the exercise to 4 minutes, but you can always set more time.
  • You can also manually change the configuration in order to activate the challenge.

Challenge Play

There are also replay challenges. This is a fun way to challenge yourself while replaying a level. After unlocking a new difficulty you will also have the opportunity to attempt replay challenges for the levels you’ve already unlocked.

How do I create an exercise plan and execute it?

By tapping in the main menu onto the calendar icon in the left hand lower corner, you can start with creating an exercise plan.

Exercise Plan Icon

The exercise plan feature allows you to set an exercise schedule of your choosing.

Enter the number of weeks you would like your exercise plan to span and fill in for each week the exercises you would like to do, the exercise focus and difficulty.

  • By pressing the “edit” button you can start to create your exercise plan.
  • To include exercises within your plan, easily press one of the available exercises to add it to the exercise plan.
  • If you would like to know more information about the exercise, please tap the colored icon next to the exercise in the exercise plan.
  • Now simply set a start date and you are reading to train with your personalized exercise plan!

Exercise Plan Overview

In which position can I train?

You can train in standing, sitting and four point kneeling.

Position 1: four point kneeling

Position 1

Position 2: standing

Position 2

Position 3: sitting

Position 3

How do I perform hip movements?

The hip movements are difficult to perform for many users. The hips movements, however, are perhaps the most beneficial in the treatment for improved back health.

Please make sure when you perform left/right hip movements in standing that:

  • You flex one of your knees and extend the other knee (e.g. think of dancing salsa or merengue)
  • On the extended leg side you lift your hip up.
  • Make sure you do not move your trunk (i.e. upper body) towards your hip. This is a compensation strategy. Your trunk should remain upright in a neutral position.

When you perform forward/backward hip movements in standing it is helpful to put your hands on both sides just above your hips.

If you still have problems to perform the hip movements we recommend you to perform the hip movements while sitting on a training ball.

Note: Hip movements are easy for some and very difficult for others. Hip and pelvic movements are very beneficial and essential to exercise therapy of the lower back. If you can’t perform the movements easily, it may be an indication of the cause of your lower back pain (please refer to doctor or qualified healthcare professional).

General questions

How many exercises can I do with Valedo?

There are currently over 50 different exercises with Valedo.

Each movement can be exercised with different focuses and modes, like Precision, Isolated Precision, Stabilization and Isolated Stabilization.

How much Valedo tape do I have and how long does it last?

Valedo comes with 100 individual Valedo tape strips. This is enough for 50 training sessions.

You can reorder Valedo tape via this online form.

The expiration date of the Valedo tape strips can be found on the tape box.

Why do I need Valedo tape?

The Valedo tape is needed to keep the sensors on the body while you exercise with Valedo.

I don’t want to use Valedo tape. What are the alternatives?

If you do not want to use the Valedo tape, you can purchase the Valedo sensor belt.

Where do I obtain more Valedo tape?

Contact support@valedotherapy.com.

My sensor fell off my body, how can I prevent this?

Wipe the back of the sensor with a soft damp cloth before placing a new strip of double‑sided Valedo tape.

Wipe the area(s) of skin where you will attach the sensor(s) with a soft damp cloth before reattaching.

Dry your skin and sensor before attaching the Valedo tape and mounting the sensor to your body.

Reattach the sensor and press firmly for 5 seconds to make sure the sensor(s) stick(s) to your skin.

What happens with my personal profile data?

You can find all information concerning personal profile data on Privacy Policy.

Can I create more than four profiles?

No, it is only possible to store four profiles.

Can I backup my profile(s) in the Cloud and use them on multiple Apple or Android devices?

Yes, you can now backup and restore your profile(s) in the cloud (iCloud for iOS devices and Google account for Android devices supported) and use on multiple devices (with the same cloud account). To store your profile(s) in the cloud within the Valedo software (press login first on Android devices) press the backup button in the profile management screen. To restore your profile(s) press the restore button on the same screen.

In order to take advantage of these features, you must first set up your Cloud account on your device.

Apple

For more information on how to activate iCloud on your device please go to: http://support.apple.com/kb/HT4436.

Android

For more information on how to activate your Google account on your device please go to: https://support.google.com/a/users/answer/1738362?hl=en.

Why do I need to do the calibration?

You must calibrate the sensors to make sure they are correctly placed on your body and that they are correctly capturing your movements.

There is no guarantee you’ll use the same sensor on your chest and your lower back for every training session. For that reason, calibration ensures that the software and the sensors are communicating properly.

Where can I find more information about the menu, exercises etc.?

For more information about the houses, menu etc. tap on the information button in the lower right-hand corner on the main menu screen.

Why is there a village, can’t I just make a list of exercises?

Yes, You can create your own exercise plan by tapping in the main menu onto the calendar icon in the left hand lower corner.

How can I interact with the village?

Swipe left or right to see which houses/exercises are available.

Tap on a house to start an exercise.

Why is there only one house available when I start?

Since it is the first time you train with Valedo, you will start with an “easy” exercise.

After you complete the exercise at the first house, a second house in the same house group and the first house in a new house group will be available.

(Almost) Each house group has three houses. The first house is mainly responsible for left/right movement, the second house for forward/backward movement and the third house is a combination of both. This way you learn how to move properly with each movement and in the end to combine all movements.

The special district house group is an exception. Each house contains a different exercise.

What does “Precision” mean in the game menu?

The Valedo exercises will continually challenge you to move your trunk or hips using fine, controlled movements as you follow a specific path or match exact movements, for example.

Such movements train and strengthen often underused muscles and help to improve your movement awareness.

What does accuracy, smoothness and isolation mean?

Accuracy

Accuracy is a measure of how well you followed the path or flew through the hoops during an exercise.

Smoothness

Smoothness is a measure of how well you avoided making “jerky” or fast movements during the exercise.

Isolation

Isolation is a measure of how well you focused on the required body partin the exercise (trunk or hips). This is also indication of if you made compensated movements during the exercise.

Why is there a maximum of six minutes per exercise?

To prevent overtraining, which could be harmful. If you want to train more you can always replay the exercise.

Keep in mind that we recommend training 20 minutes daily.

How can I read my progress in the report?

Basic and an advanced reports

In reporting you can choose between a basic and an advanced view.

The basic report gives you a general overview about your performance for each exercise.

The advanced reporting includes more detailed information (accuracy, smoothness and isolation capacity) about your performance per exercise. It also displays the difficulty level you’ve unlocked for each exercise.

In the exercise plan reporting you can see your daily performance per week (training time, completed exercises etc.)

After you select one of the above options you can view it by tapping the view button.

Sending reports

It is also possible to send your basic or advanced report to your physical therapist or physician by tapping the email button in reporting.

In order to email your report you must first activate email on your device.

For more information on how to set up email on your Apple device please go to Apple support page.

What do the Valedo sensors measure?

The sensors record small changes in orientation angles and the acceleration of the body part it is attached to.

What type of sensors are being used for the Valedo?

The sensors are inertial measurement units. They include:

  • a 3-axis magnetometer
  • a 3-axis gyroscope
  • a 3-axis accelerometer.
How is the data transmitted?

By Bluetooth low energy.

Update Firmware/Software

Please check the App Store or Google Play Store regularly for new software updates of Valedo.

Please check as well this website regularly for sensor firmware updates.

No new firmware is currently available for your sensors. The current firmware version is 1.0-0.

For information on how to carry out a firmware update, consult the Valedo user manual.

My sensors do not connect. How can I solve this?

Valedo is compatible with several Tablets and Smartphones. Please check full list of compatible and tested devices.

Hocoma recommends using Valedo with latest iOS and Android software( iOS 9.1+ and Android 4.4+) on your Tablet or Smartphone. Versions of iOS 7.0.x are known to have issues with Bluetooth connectivity.

Ensure that your Bluetooth connection is ON and ensure that your Tablet or Smartphone is NOT in Flight Mode.

Ensure that your sensors are charged and turned ON. Turn OFF the sensor by pressing the button 4 seconds or longer. Turn ON the sensor by simply pressing the button normally.

Close the Valedo software fully:

  • Apple:
    Quickly press the iPad or iPhone home button twice and

    • swiping the Valedo software upwards (iOS 7+-> see http://support.apple.com/kb/HT5137?viewlocale=en_US )
  • Android:
    Most devices running a version of Android newer than 4.0 will have a button that allows you to view and manage recently-opened apps at almost any time. This button is located in the “virtual taskbar” at the bottom of the screen next to the “Back” and “Home” buttons — it looks like two overlaid rectangles. Press this button and swipe the software to close it. If you do not have this above option, you might want have to run Task manager to fully close the Valedo software.

Android Home Button

Completely restart your Tablet or Smartphone by pressing and holding the main power button of your Tablet or Smartphone.

I don’t understand why I find information on Valedo and ValedoMotion. What are these products? Which one should I buy?

Valedo is specially designed for patients to train their lower back at home.

The ValedoMotion is specially designed for medical experts to monitor, assess and train the patients’ backs in a clinic setting.

I saw that I have to stick sensors to my body. How does that work?

Valedo includes double-sided medical tape. One piece includes two separate Valedo tape strips — one for each sensor.

When you stick the Valedo tape to the sensor, remove the backing layer and then place the sensor to your body. One sensor is placed on the chest, the other sensor on the lower back.

Back pain and Valedo

Is Valedo a medical device?

Yes, Valedo is a medical device.

I have back pain. How do I know if I can use Valedo safely?

Valedo is designed mainly for patients with non-specific lower back pain.

If you are unsure if you have an indication, consult with your medical expert (this may be a doctor, physical therapist, chiropractor or physician).

How often and how long shall I train with Valedo?

We recommend a daily training routine of 20 minutes with Valedo for the best possibility of a healthier back.

Which exercise is recommended for me?

This depends where you would like to focus on. You can mainly choose between the hip and trunk exercises, with the exception of the squat exercise.

If you want to mobilize your trunk or hips, choose the precision mode after selecting an exercise (house). If you want to stabilize your trunk or hips, choose stabilization.

For specific advice on which exercises are beneficial for your specific back pain you should always consult your medical expert.

When should I ask my doctor about Valedo?

When you are uncertain if you can use Valedo for training your back.

I have a herniated disk. Can I train with Valedo?

Valedo can be used with patients with a herniated disk, but only in consultation with and under the supervision of your medical expert.

When should I ask my doctor about Valedo?

When you are uncertain if you can use Valedo for training your back.

Which exercise is recommended for me?

This depends where you would like to focus on. You can mainly choose between the hip and trunk exercises, with the exception of the squat exercise.

If you want to mobilize your trunk or hips, choose the precision mode after selecting an exercise (house). If you want to stabilize your trunk or hips, choose stabilization.

For specific advice on which exercises are beneficial for your specific back pain you should always consult your medical expert.

How often and how long shall I train with Valedo?

We recommend a daily training routine of 20 minutes with Valedo for the best possibility of a healthier back.

I have back pain. How do I know if I can use Valedo safely?

Valedo is designed mainly for patients with non-specific lower back pain.

If you are unsure if you have an indication, consult with your medical expert (this may be a doctor, physical therapist, chiropractor or physician).


Can’t find an answer to your question?

Contact us at support@valedotherapy.com


Learn more about Valedo.


Learn more about Valedo exercises.

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Personal use

If you are interested in our solutions for personal use, please visit this webpage.

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The DIH Group is committed to protecting your personal data. We will only share or transfer your data outside of the DIH Group with your consent, for the performance of a contract or a legal obligation. Due to our services being provided by different members within the DIH Group, we share your data with our group members.
By completing and submitting this form, you confirm that you have understood the Privacy Policy, the described use of your personal data as well as the data sharing between DIH Group members.
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Are you interested in further optional information?

The DIH Group is committed to protecting your personal data. We will only share or transfer your data outside of the DIH Group with your consent, for the performance of a contract or a legal obligation. Due to our services being provided by different members within the DIH Group, we share your data with our group members.
By completing and submitting this form, you confirm that you have understood the Privacy Policy, the described use of your personal data as well as the data sharing between DIH Group members.

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